1. Return Request
If you need to request a return or refund, please contact us through the website, online chat, email or other official customer service channels.
Please provide order information, part number, quantity, reason for return, photos if applicable and any other supporting information needed for review.
2. Eligibility for Return
Return eligibility depends on order status, product type, product condition, packaging condition and the reason for return.
For electronic components, we may need to verify the model number, lot information, quantity, anti-static packaging, sealing condition and whether the items remain unused.
- Items should generally be unused and not soldered, programmed, modified or damaged.
- Original labels, packaging and anti-static protection should be kept whenever possible.
- Special sourcing, customized, confirmed shortage or non-cancelable/non-returnable items may not be eligible unless otherwise agreed.
3. Return Instructions
If the return request is approved, we will provide return instructions. Please do not return goods before receiving confirmation from our team.
Returned goods should be packaged carefully to avoid damage during transportation. The customer may be responsible for return shipping cost unless the return is caused by our confirmed error or product issue.
4. Inspection After Receipt
After we receive the returned goods, our inspection team will check the model, quantity, packaging, appearance and other relevant conditions.
If the returned goods do not meet the agreed return conditions, we may be unable to approve the refund or replacement.
5. Refunds and Replacements
Once the return is accepted, we will arrange a refund, replacement or other agreed solution as soon as possible.
Refunds are usually returned through the original payment method. Actual processing time may vary depending on the payment channel and bank handling time.