Shipping, Delivery, Returns & Customer Support

QUALCORE LIMITED supports international shipping for electronic components through major logistics channels, including DHL, FedEx, TNT, UPS and other reliable courier or freight partners. Based on destination, product type, order quantity and lead time, we will help arrange a suitable shipping solution.

• Coverage across more than 200 countries and regions.
• Flexible express, courier and other logistics options.
• Tracking number and shipping updates are shared whenever available.

Shipment time depends on stock availability, order confirmation, payment status, inspection requirements and the selected shipping method.

• For in-stock items, we will try to arrange shipment as quickly as possible after order confirmation.
• For special sourcing, large quantity orders or items requiring additional verification, the delivery schedule may be confirmed separately.
• We will keep in contact with you and notify you promptly if there are any changes to the shipment schedule.

We aim to keep the refund and return process responsible, efficient and transparent for every order.

• 1. Submit a Request: Contact us through the website or customer service channels and provide your order information, contact details, reason for return or refund, and any necessary supporting information.
• 2. Request Review: Our team will review the request according to the order status, product condition and our return policy. This may include verification of model number, quantity and packaging condition.
• 3. Return Approval & Instructions: If your request is approved, we will provide return instructions. Please return the goods with original packaging and anti-static protection where applicable.
• 4. Inspection After Receipt: After we receive the returned goods, our inspection team will check the quantity, model, appearance and packaging condition to confirm that the return requirements are met.
• 5. Refund Processing: Once the return is accepted, we will arrange the refund as soon as possible through the original payment method. Processing time depends on the payment channel and bank handling time.

After receiving your order, we will confirm delivery details with you and arrange shipment according to the agreed schedule and your requirements.

• Delivery Time and Location: Specific delivery time and destination are arranged according to your requirements, product availability and logistics conditions. Please mention any special delivery instructions in advance.
• Packaging and Labeling: Suitable packaging materials are used to help protect the goods during transportation. Packages are clearly marked with order information for easier identification.
• Shipping Methods and Costs: We can support different shipping options, including international express delivery, courier service and other logistics solutions. Shipping cost depends on destination, package details and urgency.
• Acceptance and Inspection: Please inspect the package and product information after receipt. If there is damage, shortage or discrepancy, please contact us as soon as possible.

After receiving your order, we will confirm delivery details with you and arrange shipment according to the agreed schedule and your requirements.

• The quantity and model number should match the confirmed order.
• The goods should meet the agreed product specifications.
• The packaging should be complete and clearly labeled.
• Any visible damage, shortage or discrepancy should be reported promptly.